Refund policy

Effective Date: 24 April 2026
Website: Stylilife.com

At Stylilife.com, customer satisfaction is our top priority. We strive to deliver high-quality Home & Garden products that meet your expectations. However, if you are not completely satisfied with your purchase, we’re here to help with an easy and transparent return and refund process.

1. Eligibility for Returns

You may request a return under the following conditions:

  • The product is damaged, defective, or broken upon delivery
  • You received the wrong product or incorrect item
  • The product is missing parts or accessories
  • The item is significantly different from the description on our website

To be eligible for a return:

  • The request must be made within 7 days of delivery
  • The product must be unused, unwashed, and in original condition
  • The product must be returned in original packaging, including all tags, manuals, and accessories
  • A valid proof of purchase (order ID or invoice) must be provided

2. Non-Returnable Items

Certain products are not eligible for return due to hygiene, safety, or usage reasons:

  • Used or damaged products not caused by us
  • Products without original packaging or tags
  • Customized or personalized items
  • Clearance or final sale products
  • Perishable or consumable items

We reserve the right to reject any return request that does not meet our policy criteria.

3. Return Request Process

To initiate a return, follow these simple steps:

Step 1: Contact Us

Email us at stylylifehub@gmail.com within 7 days of receiving your order.

Include:

  • Order ID
  • Product name
  • Reason for return
  • Clear photos or videos of the product (if damaged or defective)

Step 2: Approval

Our support team will review your request within 24–48 hours. If approved, we will provide return instructions.

Step 3: Return Pickup / Self-Shipping

  • In some cases, we will arrange a pickup from your address
  • If pickup is not available, you may need to ship the product yourself

4. Return Shipping Charges

  • If the return is due to our mistake (wrong/damaged product), we will bear the shipping cost
  • If the return is due to customer preference (change of mind), the customer must pay the return shipping charges

Shipping charges are non-refundable unless the return is due to our error.

5. Refund Policy

Once we receive and inspect the returned item:

  • You will be notified about the approval or rejection of your refund
  • If approved, your refund will be processed within 5–7 business days

Refund Methods:

  • Prepaid Orders: Refund will be credited to your original payment method (UPI, Debit/Credit Card, Net Banking)
  • Cash on Delivery (COD): Refund will be issued via bank transfer or UPI (you may need to provide details)

6. Partial Refunds

In certain situations, only partial refunds may be granted:

  • Product is returned in a used or damaged condition
  • Missing parts or accessories not due to our error
  • Return request is made after the specified time window

7. Replacement Policy

We also offer replacements instead of refunds in the following cases:

  • Damaged product
  • Defective item
  • Wrong product delivered

If you prefer a replacement, mention it in your return request. Replacement orders are processed within 3–5 business days after approval.

8. Cancellation Policy

Orders can be cancelled under the following conditions:

  • Cancellation request must be made within 12 hours of placing the order
  • Orders that have already been shipped cannot be cancelled

If cancelled successfully:

  • Refund will be processed within 3–5 business days

9. Late or Missing Refunds

If you haven’t received your refund:

  1. Check your bank account again
  2. Contact your bank or payment provider
  3. Allow some processing time

If the issue still persists, contact us at stylylifehub@gmail.com

10. Exchange Policy

We only replace items if they are:

  • Defective
  • Damaged
  • Incorrect

We do not offer exchanges for size, color, or preference-based reasons unless specified.

11. Important Notes

  • Returns without prior approval will not be accepted
  • Products must be securely packed to avoid damage during transit
  • Stylilife.com is not responsible for returns lost in transit if self-shipped
  • Refund timelines may vary depending on banking partners

12. Fraud Prevention

To ensure fair usage of our return policy:

  • We reserve the right to limit or deny returns for customers with excessive return requests
  • Any fraudulent activity will result in account suspension

13. Contact Information

If you have any questions about our Return & Refund Policy, please contact us:

Store Name: Stylilife.com
Email: stylylifehub@gmail.com
Phone: 9932922358
Address:
Chandibhavan Chalkbhabani
Balurghat, Dakshin Dinajpur
West Bengal - 733101
India

14. Policy Updates

Stylilife.com reserves the right to update or modify this Return & Refund Policy at any time without prior notice. Changes will be effective immediately upon posting on the website.

Conclusion

At Stylilife.com, we aim to provide a smooth and trustworthy shopping experience. Our Return & Refund Policy is designed to be fair, transparent, and customer-centric. We appreciate your trust and are committed to resolving any issues quickly and efficiently.